📢 SayPro M&E Support Plan: Helping You Every Step of the Way

Issued by: SayPro Monitoring Office | SayPro Monitoring, Evaluation, and Learning Royalty

🤝 We’re Here to Support You

As SayPro transitions to the new Monitoring & Evaluation (M&E) systems, we understand that adapting to new tools can come with questions and learning curves. That’s why the Monitoring Office is committed to providing continuous, hands-on support to every staff member and partner.

Whether you’re entering data for the first time, unsure how to generate a report, or troubleshooting a system error—we’re here to guide you.

🛠️ Ongoing Support Services

1. SayPro M&E Helpdesk (Email & Teams)

• 📧 Email: monitoring@saypro.org
• 💬 Teams Chat: Join the “SayPro M&E Support Group” for real-time assistance, updates, and peer support.

Response Time: Within 24 hours (Mon–Fri)

2. Weekly Drop-In Support Clinics

• 🗓️ Every Thursday, 10:00–11:30 AM
• 📍 Hybrid: Join virtually via Microsoft Teams or attend in person at the SayPro Monitoring Office
• 🧑‍🏫 Support provided for:
  • Logging in and access issues
  • Data entry questions
  • Indicator clarification
  • Report generation
  • Feedback on data quality

3. Monthly Live Q&A Webinars

• 📅 Held the last Friday of each month
• Features:
  • Demo of common user tasks
  • Live troubleshooting
  • Staff sharing their challenges and solutions
  • “Ask the Monitoring Officer” open floor

📝 Register via the internal events calendar. All sessions are recorded and shared on the intranet.

4. Dedicated M&E Focal Points

Each department or regional team has been assigned a trained M&E focal point for first-line support.

Contact them directly for help with your specific projects.

5. Self-Service Resource Center

Available 24/7 via SayPro Intranet:

• ✅ PDF User Guides
• ✅ Video Tutorials
• ✅ Troubleshooting FAQs
• ✅ Report Templates
• ✅ System Updates & Patch Notes

🙌 We Want Your Feedback!

If you’ve experienced an issue, found something confusing, or have a suggestion to improve the system—let us know! Use the Feedback Form on the M&E system homepage or email us directly.

Every comment helps us make the system better for everyone.

🚀 Remember: You’re Not Alone

Transitioning to a new system takes time—but with strong support, we’re confident you’ll become an M&E pro in no time. Keep asking questions, stay curious, and reach out whenever you need help.

Together, we’re building a stronger, smarter SayPro—one data point at a time.

Warm regards,
SayPro Monitoring Office
SayPro Monitoring, Evaluation, and Learning Royalty