SayPro quarterly metrics and dashboards to influence SayPro’s product and service offerings

SayPro Quarterly Metrics & Dashboards Framework

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📊 1. Dashboard Objectives

Each dashboard should help SayPro:

• Identify high-performing services and underused platforms
• Understand user needs by region, age, and sector
• Refine product offerings and develop targeted campaigns
• Support decisions around funding, partnerships, and staffing
• Improve learning, social impact, and legislative outcomes

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🧱 2. Key Metrics by Domain

🧍‍♀️ A. User Engagement Metrics

Metric	Purpose	Tools
Active users (daily, weekly, monthly)	Gauge retention	Google Analytics, Firebase
Average session duration	Engagement strength	SayProApp logs
Bounce rates	Platform or content issue flags	GA4
Most viewed pages/services	Product interest mapping	SayPro platform logs
Feature usage by demographics	Segmentation & targeting	SayPro Research CRM

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🧑‍🏫 B. Learning & Training Metrics

Metric	Purpose
Course enrollment by category/region	Align courses with demand
Completion & dropout rates	Improve course quality/support
Learner satisfaction (via GPT-summary of feedback)	Prioritize redesigns
Skills applied post-training (surveyed)	Impact measurement

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🌍 C. Community & Social Impact Metrics

Metric	Purpose
NPO/community program attendance	Service relevance
Issue reports raised/resolved	Measure SayPro’s responsiveness
Legislative feedback gathered	Influence on public policy (SCRR-15)

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🛍️ D. Product & Service Metrics

Metric	Purpose
Product purchases (SayPro Shop)	Popular categories, pricing insights
Job board applications posted	Sectoral interest
Service request conversions (Tech, Catering, Cleaning)	Operational focus
User referrals & advocacy	Brand strength

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💰 E. Financial & Funding Metrics

Metric	Purpose
Campaign ROI (e.g., for fundraising)	Strategic fund growth
Sponsor retention & acquisition	Long-term sustainability
Cost per acquisition (CPA)	Platform efficiency

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📈 3. Dashboard Design

Dashboard Layout:

• 📌 Top-Level Summary (Exec View)
  • Total users, Total revenue, Most engaged region
  • Top 3 performing services
• 📍 Drill-Down by Pillar
  • Products, Jobs, Courses, Community, Research
• 📅 Quarter-over-Quarter Comparisons
  • Trends with % changes
• 📊 Charts & Widgets
  • Line graphs (engagement growth)
  • Pie charts (user types, course categories)
  • Heatmaps (geographic participation)
  • GPT-Summary widgets: “What changed this quarter?”

Recommended Stack:

Layer	Tool
Data Ingestion	Google Analytics, Firebase, SayProApp logs
Database	PostgreSQL, Google BigQuery
Visualization	Power BI / Tableau / Looker / Metabase
AI Summary Layer	GPT-4.5 API (for plain-English insights)
Hosting	Embedded inside SayPro Staff Portal or Partner Zone

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📅 4. Quarterly Dashboard Schedule

Quarter	Key Focus
Q1 (Jan–Mar)	Baseline setting + launch metrics
Q2 (Apr–Jun)	Feature usage & service refinement
Q3 (Jul–Sep)	Engagement growth & donor insights
Q4 (Oct–Dec)	Year-end impact & strategic planning

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🤖 5. AI-Guided Dashboard Summaries

Embed GPT-generated summaries into each dashboard. Examples:

📈 Quarterly Engagement Summary (GPT Output):

“This quarter, SayPro Jobs saw a 45% increase in applications—driven primarily by rural users aged 18–25. Engagement with SayPro Cleaning Services dropped 22%, likely due to seasonal shifts. Recommend increasing promotion in urban areas for underperforming services.”

🎓 Training Outcomes (GPT Output):

“Dropout rates in the Entrepreneurship course rose to 28%. GPT analysis of learner feedback points to poor module pacing. Suggest breaking content into shorter sections and integrating WhatsApp-based reminders.”

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🛠️ 6. Deliverables & Action Plan

Item	Description
✅ Quarterly Report Template (PDF/Interactive)	For sharing with execs, stakeholders
✅ Live Dashboard (Embedded)	Real-time tracking via SayPro platform
✅ GPT Summary Plugin	For each metric block
✅ Segmentation Layer	Filters by region, gender, age, service used
✅ Quarterly Debrief Slides	For leadership briefings