SayPro Supplier Performance Monitoring Template
Objective :
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Supplier Performance Monitoring Template Supplier Name _________________________ Contract/Agreement Number _________________________ Evaluation Period From: ___________________ To: ___________________ Evaluator Name _________________________ Position _________________________ Date of Evaluation _________________________
1. Quality of Products/Services Criteria Measurement Target Standard Actual Performance Rating (1-5) Comments/Actions Product Quality Percentage of products meeting specifications 100% [Enter % or count] [1-5] [Details on quality issues, if any] Service Quality Percentage of service issues resolved on time 100% [Enter % or count] [1-5] [Details on service quality] Defect Rate Number of defective products/services delivered [Target] [Enter count] [1-5] [Details on defects] Compliance with Standards Adherence to quality and safety standards Full Compliance [Yes/No] [1-5] [Details on compliance issues]
2. Delivery Performance Criteria Measurement Target Standard Actual Performance Rating (1-5) Comments/Actions On-time Delivery Percentage of orders delivered on time 100% [Enter %] [1-5] [Details on late deliveries] Lead Time Average time taken for delivery [Target Time] [Actual Time] [1-5] [Comments on lead time issues] Packaging & Handling Condition of products upon delivery No damages [Yes/No] [1-5] [Details on packaging issues]
3. Communication & Responsiveness Criteria Measurement Target Standard Actual Performance Rating (1-5) Comments/Actions Response Time Time taken to respond to inquiries or issues < [X hours/days] [Enter Time] [1-5] [Comments on response times] Issue Resolution Time taken to resolve issues or complaints < [X hours/days] [Enter Time] [1-5] [Comments on issue resolution] Customer Support Availability and effectiveness of support Available 24/7 or as needed [Yes/No] [1-5] [Comments on customer support]
4. Cost Management Criteria Measurement Target Standard Actual Performance Rating (1-5) Comments/Actions Pricing Accuracy Consistency between quoted and invoiced prices No discrepancies [Yes/No] [1-5] [Comments on pricing issues] Cost Variability Unexpected price increases or hidden fees No unexpected increases [Yes/No] [1-5] [Comments on cost increases] Discounts & Promotions Application of agreed discounts or promotions Full application [Yes/No] [1-5] [Comments on discount application]
5. Flexibility & Responsiveness Criteria Measurement Target Standard Actual Performance Rating (1-5) Comments/Actions Adaptability to Changes Willingness to adapt to changes in demand or specifications High flexibility [Yes/No] [1-5] [Details on flexibility] Order Modifications Responsiveness to last-minute changes or urgent requests No issues [Yes/No] [1-5] [Comments on modifications]
6. Sustainability and Compliance Criteria Measurement Target Standard Actual Performance Rating (1-5) Comments/Actions Environmental Compliance Adherence to environmental standards and regulations Full compliance [Yes/No] [1-5] [Comments on environmental issues] Ethical Practices Adherence to ethical labor practices and sourcing Full compliance [Yes/No] [1-5] [Comments on ethical concerns]
7. Supplier Relationship Management Criteria Measurement Target Standard Actual Performance Rating (1-5) Comments/Actions Long-term Partnership Potential Willingness to work collaboratively for future business High potential [Yes/No] [1-5] [Comments on partnership] Proactive Engagement Supplier’s efforts to proactively engage with Buyer Regular updates [Yes/No] [1-5] [Details on engagement efforts] Conflict Resolution Ability to resolve conflicts amicably and quickly Excellent resolution [Yes/No] [1-5] [Comments on conflict resolution]
8. Overall Supplier Performance Rating Category Average Rating (1-5) Quality of Products/Services ________________________ Delivery Performance ________________________ Communication & Responsiveness ________________________ Cost Management ________________________ Flexibility & Responsiveness ________________________ Sustainability and Compliance ________________________ Supplier Relationship Management ________________________ Overall Rating ________________________
9. Recommendations for Improvement Area of Concern Suggested Actions/Improvements Responsible Party Timeline for Improvement [Example: Quality Assurance] [Example: Improve inspection processes] [Supplier/Buyer] [X weeks/months] [Area] [Suggested action] [Responsible Party] [Timeline]
10. Final Comments [Provide any additional comments regarding the supplier’s performance, potential improvements, or feedback for future engagements.]
Evaluator’s Signature : ___________________________Date : ___________________________
Key to Ratings (1-5) 1 = Poor: Significant issues, needs improvement.2 = Fair: Some issues, improvement needed.3 = Good: Meets expectations but with minor issues.4 = Very Good: Exceeds expectations with some areas for improvement.5 = Excellent: Exceeds expectations with no issues.This SayPro Supplier Performance Monitoring Template allows SayPro to systematically track supplier performance across key areas, from product quality and delivery to communication and sustainability. By reviewing these metrics regularly, you can identify opportunities for improvement, enhance supplier relationships, and ensure that your agreements are meeting your business needs.
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