This SayPro Support App Agreement (“Agreement”) is entered into as of [Date], by and between:

1. PARTIES

• SayPro (“Company”), registered under Company Registration Number: 2018 / 537703 / 07, with its principal office at 167 14th Road, Midrand, Gauteng, South Africa, 1685, represented by Mr. Neftaly Vutisani Malatjie, Chief Executive Officer.
• User (“You” or “Subscriber”), an individual, entity, or organization accessing and using the SayPro Support App.

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2. PURPOSE OF AGREEMENT

This Agreement governs the use of the SayPro Support App, a platform designed to provide customer support, technical assistance, helpdesk services, and issue resolution for SayPro users.

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3. REGISTRATION & ACCOUNT MANAGEMENT

• Users must provide accurate and complete registration details.
• Users must be at least 18 years old or have parental consent if under 18.
• Users are responsible for maintaining the security and confidentiality of their accounts.
• SayPro reserves the right to approve, suspend, or terminate accounts based on compliance with this Agreement.

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4. SERVICES PROVIDED

The SayPro Support App offers:

• Live customer support and chat assistance.
• Ticket submission and tracking for issue resolution.
• Self-help knowledge base and FAQs.
• Technical support for SayPro products and services.
• Consultations for premium users.

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5. SUBSCRIPTION & PAYMENT TERMS

• Basic support services are free for all users.
• Premium support plans may be available at subscription-based pricing.
• Payments must be made via [Bank Transfer/EFT, Credit/Debit Card, Mobile Payments, or other accepted methods].
• SayPro reserves the right to adjust fees with prior notice.
• No refunds will be issued for partial usage or early cancellation.

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6. USER RESPONSIBILITIES

• Users must provide accurate information when submitting support tickets.
• Users must not use abusive, offensive, or fraudulent language when engaging with SayPro support staff.
• Users must follow SayPro guidelines for troubleshooting and issue resolution.
• SayPro reserves the right to suspend support services for users who violate these terms.

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7. PRIVACY & DATA PROTECTION

• SayPro processes user data in compliance with South African data protection laws (POPIA).
• User data will be stored securely and not shared with third parties without consent.
• SayPro may collect usage data to improve support services and app functionality.

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8. LIABILITY & DISCLAIMERS

• SayPro is not responsible for issues caused by third-party software or user errors.
• SayPro does not guarantee resolution of all support requests but will make reasonable efforts.
• SayPro is not liable for damages, data loss, or financial losses resulting from reliance on support advice.

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9. TERMINATION & SUSPENSION

• Users may cancel their subscriptions at any time through their account settings.
• SayPro may suspend or terminate access for violations of this Agreement or fraudulent activities.

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10. DISPUTE RESOLUTION

• Any disputes shall first be resolved through negotiation and mediation.
• If unresolved, disputes will be settled through arbitration under South African law.

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11. GENERAL PROVISIONS

• Entire Agreement: This Agreement represents the full understanding between SayPro and the User.
• Amendments: SayPro may update this Agreement with prior notice.
• Severability: If any provision is found to be invalid, the remaining provisions will continue to apply.

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12. ACCEPTANCE OF TERMS

By using the SayPro Support App, you acknowledge that you have read, understood, and agreed to this Agreement.

User Name: _________________________
Subscription Plan (if applicable): _________________________
Signature: _________________________
Date: _________________________