SayPro Survey and Interview Feedback Template: A template for collecting feedback from employees and customers about the campaigns’ impact.

SayPro Survey and Interview Feedback Template

The Survey and Interview Feedback Template is designed to collect qualitative and quantitative insights from both employees and customers regarding the effectiveness and impact of SayPro’s campaigns. This template is structured to gather actionable feedback that can be used to optimize future campaigns and better align with stakeholder needs.

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1. General Information

Respondent Type	[Employee/Customer]
Name	[Optional: Full Name]
Department (For Employees)	[Enter Department]
Campaign(s) Reviewed	[List the campaigns being reviewed]
Date of Feedback Submission	[Enter Date]

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2. Campaign Overview

For Employees:

• Which campaigns were you involved in or aware of?
  • Campaign A
  • Campaign B
  • Campaign C
  • Other (Please specify): _______________________
• What role did you play in the campaign(s)?
  • Strategy Development
  • Execution
  • Monitoring & Reporting
  • Customer Engagement
  • Other (Please specify): _______________________

For Customers:

• Which campaign(s) did you engage with?
  • Campaign A
  • Campaign B
  • Campaign C
  • Other (Please specify): _______________________
• How did you engage with the campaign?
  • Email/Newsletter
  • Social Media
  • Website/Online Ads
  • Events/Webinars
  • Other (Please specify): _______________________

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3. Feedback Questions for Employees

Campaign Performance & Effectiveness

1. On a scale of 1-5, how would you rate the success of this campaign in achieving its objectives?
   • 1 – Not Successful
   • 2 – Slightly Successful
   • 3 – Moderately Successful
   • 4 – Very Successful
   • 5 – Extremely Successful
2. What aspects of the campaign do you think worked well?
   • [Open-ended response]
3. What aspects of the campaign need improvement?
   • [Open-ended response]
4. Do you feel the campaign messaging resonated with the target audience?
   • Yes
   • No
   • Partially
   • Please explain your answer: [Open-ended response]
5. How effective were the tools and resources provided to support the campaign?
   • Very Effective
   • Effective
   • Neutral
   • Ineffective
   • Very Ineffective
   • Please elaborate: [Open-ended response]

Collaboration & Communication

6. On a scale of 1-5, how would you rate the collaboration between teams during the campaign?
   • 1 – Poor Collaboration
   • 2 – Below Average Collaboration
   • 3 – Average Collaboration
   • 4 – Good Collaboration
   • 5 – Excellent Collaboration
7. Were communication channels clear and efficient throughout the campaign?
   • Yes
   • No
   • If no, what could have been improved?: [Open-ended response]
8. Were there any obstacles or challenges in executing the campaign?
   • Yes
   • No
   • If yes, please specify: [Open-ended response]

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4. Feedback Questions for Customers

Campaign Engagement & Impact

1. On a scale of 1-5, how would you rate your overall satisfaction with the campaign?
   • 1 – Very Dissatisfied
   • 2 – Dissatisfied
   • 3 – Neutral
   • 4 – Satisfied
   • 5 – Very Satisfied
2. What aspects of the campaign attracted you the most?
   • Discounts/Special Offers
   • Product/Service Features
   • Brand Message/Story
   • Easy Accessibility (e.g., website, ads)
   • Other (Please specify): _______________________
3. Did the campaign motivate you to take action (e.g., purchase, sign up, share with others)?
   • Yes
   • No
   • Maybe
   • If yes, what action did you take?: [Open-ended response]
4. How did you first hear about the campaign?
   • Email
   • Social Media (Facebook, Instagram, Twitter, etc.)
   • Website/Online Ads
   • Word of Mouth
   • Other (Please specify): _______________________
5. Do you feel that the campaign met your expectations?
   • Yes
   • No
   • Partially
   • Please explain why: [Open-ended response]

Campaign Messaging & Content

6. How clear and relevant did you find the messaging in the campaign?
   • Very Clear and Relevant
   • Clear and Relevant
   • Somewhat Clear and Relevant
   • Not Clear or Relevant
7. Was there anything about the campaign you didn’t like or think could be improved?
   • [Open-ended response]
8. Would you recommend this campaign to others?
   • Yes
   • No
   • Why or why not?: [Open-ended response]

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5. General Feedback and Suggestions

1. What would you suggest for improving future campaigns?
   • [Open-ended response]
2. Any additional comments or feedback?
   • [Open-ended response]

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6. Conclusion

• Overall Rating (For Employees): [ ] 1 – Very Poor to [ ] 5 – Excellent
• Overall Rating (For Customers): [ ] 1 – Very Poor to [ ] 5 – Excellent

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7. Next Steps

• For Employees: Based on the feedback, we will review specific areas for improvement and propose necessary changes to streamline future campaigns.
• For Customers: We value your opinion and will take your feedback into account when planning our next campaign.

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This Survey and Interview Feedback Template ensures a comprehensive collection of both qualitative and quantitative data from employees and customers. It helps SayPro gain valuable insights into the success of campaigns, areas for improvement, and how the campaigns are perceived.