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SayPro System Diagnostics Form (SayPro-SYS-MNT-05)
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SayPro System Diagnostics Form
Template Code: SayPro-SYS-MNT-05
Department: SayPro Monitoring, Evaluation & Learning Royalty (MEL-R)
Submitted by: [Technician/Officer Name]
Designation: [System Support / IT Officer / MEL Officer]
Date of Submission: [e.g., 15 May 2025]
Section A: System Overview
| Field | Details |
|---|---|
| System Name | SayPro LMS / SayPro Analytics / Backend |
| System Component Diagnosed | [e.g., Server Uptime / Dashboard Engine] |
| Type of Diagnostic | ☐ Routine Check ☐ Incident Response ☐ Upgrade Verification |
| Date & Time of Diagnostic | [e.g., 14 May 2025, 09:30 AM] |
| Technician/Officer | [Name of staff performing the check] |
| Diagnostic Tool/Method Used | [e.g., SayPro Monitor, System Log Parser] |
Section B: Diagnostic Findings
| Finding # | Description of Finding | Severity | Impact |
|---|---|---|---|
| 1 | Detected 2-hour server downtime on 6 May | High | Affected login access for users |
| 2 | 4 duplicate learner records found in progress logs | Medium | Distorted learning analytics data |
| 3 | One failed backup task recorded on 10 May | Low | Backup was re-run manually |
| 4 | Lag reported in dashboard loading times | Medium | Affects reporting functionality |
Section C: Actions Taken
| Action Taken | Responsible Officer | Date Completed | Evidence File / Log |
|---|---|---|---|
| Restarted server and restored access | IT Support | 06 May 2025 | Server-Downtime-0605.pdf |
| Cleaned duplicate learner records | Data Officer | 08 May 2025 | Audit-Cleanup-May.csv |
| Re-initiated failed backup | Backup Admin | 10 May 2025 | BackupLog-10May.txt |
| Flagged dashboard lag to Dev Team | MEL Analyst | 13 May 2025 | Ticket #348 – DashboardPerformance |
Section D: Recommendations
- Implement automated alerts for failed backups to ensure immediate reattempts.
- Optimize dashboard queries to reduce loading lag under high traffic.
- Conduct data audit weekly to proactively clean duplicates.
- Schedule infrastructure stress test ahead of planned learning campaign in June.
Section E: Sign-Off
| Role | Name | Signature | Date |
|---|---|---|---|
| Diagnosed By | _________________________ | ___________________ | __________________ |
| Reviewed By (Supervisor) | _________________________ | ___________________ | __________________ |
| Approved By (MEL Lead) | _________________________ | ___________________ | __________________ |
📎 Attachments (Required Supporting Files)
- Server Log Export
- Backup System Log
- Duplicate Record Audit File
- Screenshot of Performance Issues
- Internal Ticket Resolution Report
🔄 Submission Instructions:
- Submit completed form to: MEL-TechDiagnostics@saypro.org
- File naming format:
SYS-MNT-05_[SystemComponent]_[Date].pdf - Store a copy in:
SayPro/IT Logs/Diagnostics/2025/[Month]
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