.1.SayPro Client Engagement & Support

• Task 1: Schedule and conduct at least two monthly check-ins with each client to gather feedback and ensure satisfaction.
• Task 2: Respond to client emails or support tickets within 24 hours, aiming for a 95% customer satisfaction rating.
• Task 3: Document key issues or concerns raised by clients and share with the relevant departments for resolution.

2. .SayPro Product Development & Innovation

• Task 1: Contribute to the development of at least one new feature or improvement based on client feedback or internal brainstorming sessions.
• Task 2: Collaborate with the development team to test and troubleshoot new features before they are released.
• Task 3: Ensure the product meets quarterly KPIs (e.g., uptime, performance, etc.) and track progress toward these goals.

3. .SayPro Sales & Marketing

• Task 1: Help prepare promotional materials (e.g., case studies, demo videos) for marketing campaigns.
• Task 2: Identify potential leads or opportunities and assist the sales team in outreach or demos.
• Task 3: Collaborate with the marketing team to analyze the performance of current campaigns and suggest improvements.

4. .SayPro Team Collaboration & Training

• Task 1: Attend at least one cross-functional team meeting each month to stay aligned on company objectives and processes.
• Task 2: Lead or participate in at least one internal knowledge-sharing session during the quarter.
• Task 3: Stay updated on new tools and technologies that can improve efficiency, and share knowledge with the team.

5. .SayPro Operational Efficiency & Improvement

• Task 1: Identify and document at least one area of operational inefficiency and work with the relevant team to improve it.
• Task 2: Maintain accurate records for all client interactions, issues, and resolutions in the CRM system.
• Task 3: Ensure all operational processes are fully documented and kept up-to-date for ease of onboarding and future reference.

6. .SayPro Performance Review & Reporting

Task 3: Attend a quarterly review meeting with the manager to discuss progress, challenges, and areas for improvement.

Task 1: Complete a self-assessment at the end of the quarter to evaluate personal performance against goals.

Task 2: Provide quarterly reports on specific KPIs (e.g., sales, client satisfaction, product development milestones).