Objective

To collect and analyze feedback from students and instructors regarding their experiences, challenges, and suggestions to improve SayPro’s programs and services.

Steps to Complete the Task

1. Designing the Survey

• Identify key areas of feedback (course content, instructor effectiveness, learning experience, challenges, etc.).
• Develop survey questions (use a mix of multiple-choice, Likert scale, and open-ended questions).
• Ensure anonymity and confidentiality to encourage honest responses.

2. Administering the Survey

• Choose the distribution method (Google Forms, Microsoft Forms, SurveyMonkey, or paper-based).
• Set a deadline for responses and send reminders.
• Ensure accessibility for all respondents (language options, mobile-friendly formats, etc.).

3. Collecting Responses

• Monitor response rates and follow up with non-respondents if necessary.
• Check data quality (avoid duplicate or incomplete submissions).

4. Analyzing the Data

• Use Excel, Google Sheets, or survey analysis tools for quantitative data.
• Identify trends, strengths, and areas for improvement.
• Summarize qualitative feedback for insights.

5. Reporting Findings

• Prepare a summary report with key findings, graphs, and actionable recommendations.
• Share insights with SayPro management and relevant stakeholders.

6. Implementing Improvements

• Develop an action plan based on feedback.
• Communicate changes to students and instructors.
• Plan follow-up surveys to measure the effectiveness of improvements.