SayPro Monthly Sentiment Report Template

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Month: [Month & Year]

Prepared by: [Your Name / Team]

Report for: SayPro Stakeholders / Management

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1. Executive Summary

• Overview of overall sentiment trends this month.
• Key highlights: % positive, neutral, negative sentiment change vs. previous month.
• Top drivers of sentiment (services, campaigns, events).

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2. Sentiment Breakdown by Service Line

Service Line	Total Feedback	Positive (%)	Neutral (%)	Negative (%)	Sentiment Trend vs. Last Month
eLearning	[X]	[X]%	[X]%	[X]%	↑ / ↓ / → [Value]
Community Development	[X]	[X]%	[X]%	[X]%	↑ / ↓ / → [Value]
Research	[X]	[X]%	[X]%	[X]%	↑ / ↓ / → [Value]
Career Services	[X]	[X]%	[X]%	[X]%	↑ / ↓ / → [Value]

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3. Key Emotional Insights

• Most common emotions detected (e.g., satisfaction, frustration, hope).
• Emotional intensity trends compared to previous month.
• Notable feedback quotes illustrating emotional tones.

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4. Recommendations

• Actions to reinforce positive sentiment.
• Address areas causing negative sentiment.
• Opportunities for improving communication or service delivery.

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5. Appendix

• Methodology summary (data sources, sentiment analysis approach).
• Sample feedback excerpts.
• Glossary of terms if necessary.