SayPro

Procedure: Testing of Digital Access, Data Backups, and Remote Tools

Objective

To verify the reliability and effectiveness of SayPro’s digital infrastructure, ensuring uninterrupted access to critical systems, secure data backups, and operational remote work capabilities in support of business continuity.

Scope

This procedure covers the testing of:

• User access to digital platforms and applications
• Integrity and restoration capabilities of data backup systems
• Functionality and accessibility of remote work tools (VPN, collaboration software, cloud services)

Testing Components

1. Digital Access Verification
   • Confirm all employees can successfully log in to essential SayPro systems (email, ERP, LMS, internal portals).
   • Validate multi-factor authentication (MFA) and password reset protocols.
   • Identify and resolve access issues promptly.
2. Data Backup Testing
   • Verify scheduled backups have been completed successfully according to the backup policy.
   • Perform data restoration drills using backup files to confirm integrity and recoverability.
   • Document restoration times and any data discrepancies.
3. Remote Tools Functionality
   • Test VPN connectivity from various network environments (office, home, public Wi-Fi).
   • Confirm collaboration platforms (e.g., Microsoft Teams, Slack) are fully operational.
   • Ensure file-sharing and cloud storage solutions are accessible and performing optimally.

Testing Schedule

• Frequency: Quarterly, or more frequently if triggered by updates or incidents.
• Responsible Team: SayPro IT Department in collaboration with Strategic Planning Office.
• Participants: All staff using remote access and critical digital tools.

Procedure

1. Pre-Test Communication:
   • Notify all participants of the upcoming test, expected timelines, and any anticipated system downtime.
2. Conduct Testing:
   • IT team executes login verification and MFA tests.
   • Backup systems are audited and restoration exercises conducted.
   • Remote tool connectivity and functionality are assessed.
3. Issue Logging & Resolution:
   • Record any failures or issues encountered during testing.
   • Assign priority for resolution and track progress until closure.
4. Reporting:
   • Compile a comprehensive test report summarizing findings, issues, and corrective actions.
   • Submit the report to SayPro Operations Royalty and Strategic Planning Office.

Follow-Up Actions

• Address identified vulnerabilities or gaps immediately.
• Update business continuity plans based on test outcomes.
• Provide refresher training or communication to staff on any changes or important reminders.

Support Contacts

• SayPro IT Helpdesk
  Email: support@saypro.org
  Phone: +[Insert Number]