SayPro Information and Targets Needed for the Quarter Testing Results: Collect data from at least 20 usability testing sessions with disabled users to identify major accessibility barriers and areas for improvement from SayPro Monthly February SCMR-17 SayPro Monthly Inclusive Design: Ensure the site is accessible to users with disabilities by SayPro Online Marketplace Office under SayPro Marketing Royalty SCMR
Objective: The objective for this quarter is to collect data from at least 20 usability testing sessions with disabled users to identify major accessibility barriers and areas for improvement on the SayPro website. This initiative is part of SayPro’s ongoing efforts to ensure the website is fully accessible and user-friendly for individuals with disabilities, aligning with the company’s commitment to inclusive design and compliance with accessibility standards like WCAG 2.1.
The results from these usability tests will provide critical insights into real-world user experiences, allowing SayPro to make data-driven decisions about how to improve the website’s accessibility and enhance the overall user experience.
1. Usability Testing Sessions with Disabled Users
Usability testing with individuals who have disabilities is a crucial step in identifying real-world accessibility challenges and barriers that may not be fully captured by automated tools or internal assessments. The goal is to engage users with a variety of disabilities—such as visual, auditory, motor, and cognitive disabilities—to assess their experience on the website and gather detailed feedback.
A. Target User Groups for Testing
The usability testing sessions will involve users with the following disabilities:
- Visual Impairments: Individuals who are blind, have low vision, or color blindness.
- Hearing Impairments: Individuals who are deaf or hard of hearing.
- Motor Disabilities: Individuals with limited or no use of hands, or other motor impairments.
- Cognitive Disabilities: Individuals with learning disabilities, ADHD, dyslexia, or other cognitive challenges.
- Multimodal Disabilities: Users who experience multiple disabilities and need to interact with the website through different assistive technologies.
B. Testing Tools and Methods
The usability testing will incorporate a mix of the following tools and techniques:
- Screen Reader Software: Participants with visual impairments will use screen readers (e.g., JAWS, NVDA, or VoiceOver) to navigate the website. Test results will reveal how well the site performs for screen reader users, including issues with alternative text for images, heading structures, and link descriptions.
- Keyboard-Only Navigation: Participants with motor disabilities will navigate the site using only keyboard controls. This will highlight issues with interactive elements (buttons, forms, links) that are difficult or impossible to access via keyboard.
- Sign Language Interpreters or Captions: Participants with hearing impairments will assess the accessibility of multimedia content, including the availability of captions for videos, transcripts for audio files, and other accessible media formats.
- Cognitive Load Testing: Participants with cognitive disabilities will assess the simplicity and clarity of website content. This includes evaluating the use of clear language, the layout of information, and how easily users can follow instructions or complete tasks.
- Observational Studies: Researchers will observe participants as they interact with the website, noting any difficulties they face and collecting qualitative feedback about the user experience.
2. Data Collection and Analysis
The key goal of these usability testing sessions is to gather comprehensive data regarding users’ interactions with the website. For each of the 20 testing sessions, the following data will be collected:
A. Identifying Major Accessibility Barriers
- Visual Barriers: Identify issues related to font sizes, color contrast, image alt text, and general navigation problems for visually impaired users.
- Auditory Barriers: Evaluate accessibility issues related to multimedia content, such as missing captions or transcripts for videos and audio files, or the lack of sign language interpretation.
- Motor Barriers: Highlight any difficulties users with motor impairments face, particularly with interactive elements like buttons, forms, and drop-down menus that are not navigable via keyboard or other assistive technologies.
- Cognitive Barriers: Identify areas of confusion for users with cognitive disabilities, such as complex navigation, confusing content, or poorly structured information.
B. User Experience Feedback
- Task Completion Rates: Measure how easily users with disabilities can complete key tasks (e.g., purchasing a product, filling out a form, finding information) on the site.
- User Satisfaction: Gather qualitative feedback on how users feel about the accessibility of the website, including what worked well and what could be improved.
- Assistive Technology Compatibility: Determine how well the website supports various assistive technologies like screen readers, speech-to-text software, and alternative input devices (e.g., mouth sticks, eye-tracking devices).
C. Quantitative and Qualitative Data
The usability testing will combine both quantitative and qualitative data collection methods:
- Quantitative Data: This will include metrics like task completion time, number of errors encountered, and success rates for completing tasks.
- Qualitative Data: This will include user comments, feedback on website usability, and any specific accessibility issues encountered during testing.
3. Reporting and Analysis of Results
After completing the 20 usability testing sessions, the data will be analyzed to identify common themes, critical barriers, and areas for improvement. The findings will be presented in a detailed report, which will include:
A. Accessibility Barriers and Areas for Improvement
- Prioritized List of Issues: A list of the major accessibility issues identified, prioritized based on their severity and impact on users with disabilities.
- Recommendations: Specific recommendations for how to address the identified issues, such as improvements to design, code, or content to make the site more accessible.
B. User Experience Insights
- Key User Pain Points: Insights into specific areas of the site that users with disabilities found difficult to navigate or use, and suggestions for how these areas can be improved.
- Assistive Technology Compatibility: A summary of the compatibility issues encountered with assistive technologies, including screen readers, voice commands, and keyboard-only navigation.
C. Success Stories
- Positive Feedback: Positive feedback from users regarding parts of the website that were already accessible and met their needs effectively. This will help identify areas where the site is performing well and where the design is already inclusive.
4. Targets for the Quarter
The goal for the quarter is to conduct 20 usability testing sessions with disabled users and gather actionable data to drive improvements in the website’s accessibility.
A. Number of Sessions
- Target: Conduct at least 20 usability testing sessions with users who have various disabilities, ensuring a diverse range of feedback regarding the accessibility of the SayPro website.
B. Data Collection
- Target: Collect both quantitative (task completion rates, error rates, etc.) and qualitative (user feedback, satisfaction surveys, etc.) data from these sessions to build a comprehensive picture of the website’s accessibility.
C. Report Delivery
- Target: Produce a comprehensive report summarizing the results of the usability tests, highlighting key accessibility barriers, and providing specific recommendations for improvements by the end of the quarter.
5. Conclusion
Collecting data from at least 20 usability testing sessions with users who have disabilities is a critical part of SayPro’s ongoing efforts to improve the accessibility of its website. These testing sessions will provide invaluable insights into real-world accessibility barriers, enabling SayPro to prioritize improvements based on user needs and ensure the website is fully compliant with WCAG 2.1 standards. By addressing the issues identified through these usability tests, SayPro will be able to create a more inclusive user experience, benefiting users with disabilities and ensuring that the website meets accessibility standards and best practices.
Leave a Reply
You must be logged in to post a comment.