SayPro To provide a professional learning and development experience to stakeholders via face-to-face or online delivery.

Delivering a Professional Learning and Development Experience to Stakeholders

Compiled by: SayPro Monitoring and Evaluation Monitoring Office
Under: SayPro Monitoring, Evaluation and Learning Royalty

---

1. Objective

To provide stakeholders—including individuals, institutions, partners, and clients—with a high-quality, professional learning and development experience that meets international standards. Delivery will be flexible, using both face-to-face and online formats, to ensure accessibility, impact, and scalability.

---

2. Strategic Focus

SayPro is committed to being a leader in professional training and capacity development. This requires:

• Clear and relevant content
• Skilled facilitators
• Modern instructional methods
• Accessible learning platforms and venues
• Consistent quality across delivery modes

---

3. Core Components of the Learning Experience

a. Curriculum Design

• Align learning programs with stakeholder needs, industry standards, and SayPro’s impact goals
• Use modular and outcomes-based structures (competency-driven)
• Incorporate case studies, local context, and global best practices

b. Delivery Modalities

• Face-to-Face Learning:
  • Conducted in accredited venues or client locations
  • Includes hands-on activities, role-play, workshops, and group work
• Online Learning:
  • Delivered via SayPro’s digital learning platform
  • Includes video lectures, interactive assessments, discussion forums, and downloadable resources

c. Facilitator Quality

• Certified and experienced trainers
• Ongoing professional development and performance reviews
• Consistency in content delivery and learner engagement across regions

d. Learner Engagement and Support

• Orientation sessions for all learners
• Real-time support via chat, email, or help desk
• Interactive tools: polls, quizzes, live Q&A
• Peer-to-peer learning opportunities

---

4. Quality Assurance and Evaluation

• Pre- and Post-Assessments to measure knowledge or skills gained
• Feedback Surveys after every session (face-to-face and online)
• Trainer Evaluations by participants and supervisors
• Course Completion and Satisfaction Reports reviewed monthly by the M&E Office
• Benchmarking against professional standards (e.g., CPD, ISO, national accreditation)

---

5. Inclusivity and Accessibility

• Use of multilingual materials where necessary
• Provision of closed captions, screen-reader compatibility, and mobile access
• Flexible timing and recorded sessions for online learners with scheduling challenges
• Consideration for underserved communities in venue selection and pricing

---

6. Monitoring Indicators

Indicator	Target by Q3 2025
Learner satisfaction rate	≥ 90%
Completion rate (online)	≥ 80%
Course relevance rating	≥ 85%
Repeat participant rate	≥ 60%
Trainer performance average score	≥ 4.5/5

---

7. Expected Outcomes

• Stakeholders receive tangible value from training programs
• Stronger relationships and trust between SayPro and its clients
• Higher learning retention and practical application
• Expansion of SayPro’s footprint in professional development nationally and internationally

---

8. Conclusion

Providing a professional learning and development experience is central to SayPro’s mission. Whether online or in person, every training session must reflect excellence, relevance, and responsiveness to stakeholder needs. This dual-delivery model enhances reach, inclusion, and long-term impact.