SayPro Training satisfaction rate (Target: 90% of participants reporting high satisfaction).

Indicator: SayPro Training Satisfaction Rate

Target: 90% of participants reporting high satisfaction

Definition:

This indicator measures the percentage of training participants who report a high level of satisfaction with the training they received, based on post-training feedback surveys.

Calculation Method:

• Numerator: Number of participants who rate their overall satisfaction as either “4” or “5” (on a 5-point scale) in the training feedback survey.
• Denominator: Total number of participants who completed the feedback survey.

Formula:
Satisfaction Rate=(Number of Participants with High Satisfaction (4 or 5)Total Number of Feedback Responses)×100\text{Satisfaction Rate} = \left( \frac{\text{Number of Participants with High Satisfaction (4 or 5)}}{\text{Total Number of Feedback Responses}} \right) \times 100Satisfaction Rate=(Total Number of Feedback ResponsesNumber of Participants with High Satisfaction (4 or 5)​)×100

Survey Questions to Assess Satisfaction:

To measure the satisfaction rate, participants will be asked to rate the following on a scale from 1 (Poor) to 5 (Excellent):

• Overall training quality
• Trainer effectiveness
• Relevance of training content
• Engagement and participation opportunities
• Training materials and resources provided
• Logistics and coordination

Data Source:

• Completed Post-Training Feedback Surveys
• Training records (number of participants and survey responses)

Frequency of Measurement:

• After every training session
• Monthly/Quarterly (for aggregated analysis)

Reporting Format:

Target Achievement:

The target is considered achieved when 90% or more of the participants report high satisfaction (rating 4 or 5) in the training feedback survey.