SayPro Weekly Sentiment Analysis Report Template

Department: [Insert Department e.g., Research, eLearning, Community Development, etc.]
Reporting Period: [Start Date] – [End Date]
Prepared by: [Name]
Date Submitted: [Date]

---

1. Executive Summary

• Overall Sentiment Trend: ⬆️/⬇️/➡️
• Dominant Emotion(s): [e.g., Trust, Joy, Concern]
• Total Feedback Entries Analyzed: [Number]
• Platform Coverage: [e.g., Website, WhatsApp, Facebook, Surveys]

---

2. Sentiment Breakdown by Percentage

Sentiment Category	% This Week	% Last Week	Change (Δ)
Positive	XX%	XX%	+X%/-X%
Neutral	XX%	XX%	+X%/-X%
Negative	XX%	XX%	+X%/-X%

---

3. Emotion Tagging Summary

Emotion	Frequency	% of Total Feedback
Joy
Trust
Sadness
Anger
Fear
Surprise

---

4. Sentiment by SayPro Service Line

Service Line	Positive	Neutral	Negative	Notes
eLearning	XX%	XX%	XX%	[Brief insights]
Community Development	XX%	XX%	XX%	[Brief insights]
Research	XX%	XX%	XX%	[Brief insights]
Career Services	XX%	XX%	XX%	[Brief insights]

---

5. Key Themes Identified (Top 5)

1. [Theme 1: e.g., “Ease of access to online learning”]
2. [Theme 2: e.g., “Delays in service response”]
3. [Theme 3: e.g., “Positive staff interactions”]
4. [Theme 4]
5. [Theme 5]

---

6. Sample Feedback Quotes

“SayPro helped me find a job faster than expected. Thank you!” (Positive – Joy)
“I had trouble signing up for courses. No one replied to my email.” (Negative – Frustration)

---

7. Recommendations

[Recommendation 3: e.g., Address negative feedback on platform bugs]

[Recommendation 1: e.g., Improve onboarding response time]

[Recommendation 2: e.g., Highlight positive stories on social media]