SayProCMR Puluko Nkiwane Request for Quotation for Training – 19 Intern Delegates

Soft Skills Courses

1. Communication Skills Subject Content:
   Business writing (emails, reports, proposals)
   Client presentation skills (virtual & in-person)
   Active listening & probing techniques
   Negotiation & persuasion skills
   Cross-cultural communication (for global clients)
2. Stakeholder Management & Client Relationship Building Subject Content:
   Identifying key stakeholders
   Managing client expectations
   Conflict resolution techniques
   Building long-term client trust
   Handling difficult conversations
3. Problem-Solving & Critical Thinking Subject Content:
   Root cause analysis (e.g., 5 Whys, Fishbone Diagram)
   Decision-making frameworks
   Creative problem-solving techniques
   Scenario planning & risk assessment
4. Project Management for Consultants
   Subject Content:
   Agile & Waterfall methodologies
   Scope management & avoiding scope creep
   Time & task prioritization (Eisenhower Matrix)
   Risk management in consulting projects
   “Agile Fundamentals” (Scrum Alliance)
5. Emotional Intelligence (EQ) & Self-Management Subject Content:
   Self-awareness & self-regulation
   Empathy in client interactions
   Stress management & resilience
   Handling feedback & criticism
6. Adaptability & Change Management Subject Content:
   Managing resistance to change (ADKAR model)
   Flexibility in dynamic project environments
   Learning new technologies quickly
7. Collaboration & Teamwork Subject Content:
   Virtual team collaboration tools (Slack, Teams, Miro)
   Delegation & accountability
   Giving & receiving constructive feedback
8. Business Acumen & Consulting Mindset Subject Content:
   Understanding business processes (ERP)
   Financial literacy for consultants
   Value proposition development
9. Time Management & Productivity Subject Content:
   Prioritization techniques (Pareto Principle, Eisenhower Matrix)
   Avoiding burnout in consulting
   Effective meeting management
10. Networking & Personal Branding Subject Content:
    LinkedIn optimization for consultants
    Building a professional network
    Thought leadership (blogs, webinars, speaking)