If you completed your courses with SayPro but have not received your certificate, follow these steps to resolve the issue:

1. Check Your Contact Information

Ensure that the contact information you provided to SayPro during registration is accurate. This includes your email address and phone number, as they may have sent your certificate electronically.

2. Contact SayPro Support

• Email: Reach out to SayPro’s support team via their official email. Provide details such as your full name, course name, registration number (if available), and the dates you completed the course.
• Phone: Call their support hotline for immediate assistance.
• Office Visit: If you’re near a SayPro office, visit them in person for faster resolution.

3. Provide Proof of Completion

Gather any documents that prove you completed the course, such as:

• A copy of your registration form or confirmation.
• Payment receipts.
• Emails or messages confirming your attendance or progress.
• Any feedback forms or assignments submitted during the course.

4. Request Certificate Reissue

Politely request that your certificate be reissued. If certificates were sent electronically, ask for a resend. For printed certificates, inquire about delivery or collection options.

5. Follow Up

If you don’t receive a response within a reasonable time, follow up with SayPro. Persistence is key, but always remain professional and polite in your communication.

6. Seek Help from Supervisors or Managers

If your initial efforts don’t resolve the issue, escalate it to a supervisor or manager within SayPro. They may be able to expedite your request.

7. Check Your Junk/Spam Folder

If the certificate was sent via email, it’s possible it ended up in your spam or junk folder. Be sure to check these folders thoroughly.