Tag: 31):

Title: SayPro Week 4 – Test, Deploy, and Train SayPro Teams on New System

Lead Unit: SayPro Monitoring and Evaluation Monitoring Office
Collaborating Units: SayPro Web Team, SayPro Marketing, CRM Team, SayPro Human Resources & Learning
Strategic Framework: SayPro Monitoring, Evaluation, and Learning (MEL) Royalty
Timeline: May 22 – May 31, 2025
Category: Digital System Rollout, Capacity Building, Operationalization

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1. Objective

To ensure the successful deployment and adoption of the newly integrated SayPro systems—connecting M&E indicators, marketing platforms, CRM, and analytics modules—through structured testing, full rollout, and comprehensive staff training.

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2. Strategic Rationale

Testing, training, and deployment are essential to ensure:

• System performance and reliability before full organizational adoption
• Teams have the skills and confidence to use new tools effectively
• Change management is smooth and inclusive
• Data captured and reported through these systems are accurate and actionable
• Organizational workflows align with SayPro’s impact and operational goals

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3. Key Components of Week 4

Component	Focus
System Testing	Functional, integration, and user acceptance testing across all modules
System Deployment	Move modules from staging to live SayPro environments
User Training	Hands-on training workshops, user guides, and Q&A sessions for all teams
Support & Troubleshooting	Provide live support and a ticketing/helpdesk system for issues
Documentation & Handover	Provide technical documentation and workflow manuals for long-term use

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4. Detailed Timeline and Activities

Date	Activity	Details
May 22	Final Pre-Launch Checks	Review functionality, finalize backups, confirm go-live readiness
May 23–24	Functional & Integration Testing	Test across CRM, M&E dashboards, beneficiary portals, and campaign modules
May 25	User Acceptance Testing (UAT)	Key staff from each department test real-world tasks and give feedback
May 26	Live Deployment	Push final version to live SayPro website and systems
May 27–28	Staff Training – Group 1 & 2	Interactive workshops with M&E, Marketing, and Program teams
May 29	Staff Training – Group 3 & Custom Roles	Train Admin, HR, and Support staff; address role-specific workflows
May 30	Support Day & Open Q&A	Live helpdesk, open Zoom support, and ticket resolution
May 31	Wrap-Up & Evaluation	Gather feedback, assess readiness, and identify areas for improvement

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5. Training Focus Areas

Module	What Staff Will Learn
M&E Dashboard	How to view, interpret, and use data to guide decision-making
CRM Updates	How to log interactions, view donor/beneficiary profiles, and use filters
Marketing Tools	How to track campaigns, read engagement metrics, and link outcomes
Beneficiary Portal	Supporting beneficiaries in accessing their profiles and giving feedback
Feedback Tools	Collecting and reviewing survey and feedback results

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6. Deliverables

Deliverable	Description
Live System with Full Module Access	All platforms live and accessible across departments
Training Manuals & Video Guides	PDF and video walkthroughs of each major system and process
Support Plan & Helpdesk Setup	Ticketing system or designated email/channel for technical support
Training Attendance & Assessment Report	Summary of participation, feedback, and readiness ratings from all trained staff
Final Deployment Report	Documenting what was launched, known issues, and rollout completion

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7. Success Metrics

Metric	Target by May 31, 2025
System stability and uptime	≥ 99% uptime after deployment
Staff trained across departments	100% of targeted staff receive at least one training
User satisfaction with training	≥ 90% rate training as useful and easy to follow
Number of issues resolved within 48 hrs	≥ 90% of tickets resolved within two business days
Accurate data syncing across platforms	All indicators updated in real-time or per sync cycle

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8. Risks & Mitigation

Risk	Mitigation Strategy
Low training attendance or engagement	Offer multiple formats (live, recorded, written) and reminders via email/CRM
Technical bugs post-deployment	Set up live monitoring, rollback plans, and a rapid-response tech team
Resistance to new system/processes	Involve staff in testing; highlight user benefits and provide continuous support
Inconsistent use of new tools	Set expectations, update SOPs, and monitor system usage through backend logs

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9. Post-Rollout Activities

• Weekly user check-ins during June to assess continued use and troubleshoot
• Quarterly impact review to assess data quality and team performance post-rollout
• System improvement backlog creation based on early user feedback and analytics

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10. Conclusion

Week 4 marks the transition from development to full operationalization. By ensuring thorough testing, structured training, and live support, SayPro can secure maximum adoption and set the foundation for data-driven, integrated operations. This step will ensure all teams are empowered to leverage digital tools for greater impact, accountability, and efficiency.