Document Code: SayProP574
Approved By: Neftaly Malatjie, Chief Executive Officer
Last Reviewed: 21/05/2025
Next Review Date: 21/11/05/2025

1. Overview
   The SayPro Human Capital Success Stories Management Procedure outlines the standard process for identifying, documenting, validating, publishing, and archiving success stories across all SayPro Royal Units. These stories reflect the impact of SayPro’s work, including personal and professional achievements by Human Capital, clients, students, stakeholders, and communities, aligned to SayPro’s mission and strategic objectives.
2. Objectives

• To ensure a consistent, respectful, and ethical process for success story collection and publication.
• To promote SayPro’s values and positive outcomes through real-life testimonials and narratives.
• To strengthen brand reputation and stakeholder trust.
• To provide SayPro Human Capital with verified case studies and communications resources.

3. Scope
   This procedure applies to:

• All SayPro Royal Units and Human Capital.
• SayPro clients, students, beneficiaries, and stakeholders.
• SayPro Communications, Human Capital and Marketing teams.
• Any platform where SayPro success stories may be published (website, social media, reports, presentations, etc.).

4. SayPro Success Stories Management Structure

4.1 Approval and Coordination

• All stories must be approved by the SayPro Royal Director and the Chief Human Capital Officer (CHCO).
• SayPro Communications Team is responsible for editing, layout, branding, and final publication.
• Stories may only be shared externally once authorised by the Chief Marketing Officer (CMO) and CEO.

4.2 Submission and Review

• Human Capital must complete the Success Story Submission Form (SayProF574-01).
• Officers validate the source, obtain consent, and verify facts.
• Royal Directors endorse the story before forwarding to the CHCO.

5. SayPro Success Story Procedure

5.1 Identification

• Officers or Human Capital identify potential stories based on impact, transformation, innovation, or achievement.
• Subjects may include Human Capital, students, alumni, community members, or stakeholders positively impacted by SayPro.

5.2 Consent and Documentation

• A completed Consent and Release Form (SayProF574-02) is mandatory for all individuals featured.
• Additional documentation (photos, videos, transcripts) must be attached.

5.3 Review and Approval

• Officer reviews for accuracy, impact, and alignment with SayPro’s values.
• Royal Director provides a written endorsement.
• CHCO and Communications Team review for quality, branding, and security compliance.
• CMO and CEO give final sign-off for external publication.

5.4 Publishing

• Stories may be published via:
  ▪ SayPro website
  ▪ SayPro social media platforms
  ▪ SayPro newsletters and annual reports
  ▪ Internal Royal Unit presentations or briefings
• All content must follow SayProP289 (Logo Management) and SayProP362 (Policy Management).

5.5 Archiving

• All success stories must be archived using SayPro’s Document Control System.
• Metadata (date, subject, category, location, etc.) must be filled in the Story Archive Log (SayProF574-03).

6. Roles and Responsibilities

6.1 SayPro Chief Executive Officer (CEO)

• Approves major public success story campaigns.
• Provides strategic guidance on the positioning of stories globally.

6.2 SayPro Chief Human Capital Officer (CHCO)

• Coordinates internal and external story review processes.
• Ensures all stories align with SayPro Royal standards.

6.3 SayPro Chief Marketing Officer (CMO)

• Manages final approval and brand alignment of public success story material.

6.4 SayPro Royal Directors

• Endorse story accuracy, impact, and relevance to Royal Unit operations.

6.5 SayPro Officers

• Identify, collect, and validate stories.
• Ensure documentation and consent forms are complete.

6.6 SayPro Human Capital

• May submit their own stories or participate in testimonial development.
• Must comply with all consent and confidentiality requirements.

7. Templates and Forms

• SayPro Success Story Submission Form (SayProF574-01)
• SayPro Consent and Release Form (SayProF574-02)
• SayPro Success Story Archive Log (SayProF574-03)
• SayPro Story Review Checklist (SayProF574-04)
• SayPro Media Release Template (SayProF574-05)

8. Compliance and Review

• SayPro Governance Unit will audit success stories semi-annually for compliance.
• Any story lacking proper consent or verification will be removed immediately.
• This procedure will be reviewed every 6 months for relevance, efficiency, and alignment.

9. FAQs

Q1: Can anyone submit a success story?
A1: Yes. Any SayPro Human Capital, Officer, or Royal Director may submit stories using the approved form.

Q2: Is consent always required?
A2: Yes. All featured individuals must complete and sign the Consent and Release Form (SayProF574-02).

Q3: Can success stories be anonymous?
A3: Yes. Upon request, names and identifiers can be removed for confidentiality reasons.

Q4: Who edits and prepares the stories for publishing?
A4: The SayPro Communications Team in collaboration with the CHCO and CMO.

Q5: Where are stories stored?
A5: All stories are archived securely in the SayPro Document Control System with reference logs.

Approved By:
Neftaly Malatjie
Chief Executive Officer
Date: 21/05/2025