SayPro Feedback Form for Clients and Partners

Purpose:
To collect valuable feedback from clients and partners who utilize SayPro services, enabling continuous improvement, enhanced service delivery, and strengthened stakeholder relationships.

Feedback Form Template:

1. Client/Partner Information

Organization Name:
Contact Person:
Email Address:
Phone Number:
Date of Feedback:

2. Service Details

Service(s) Used:
Date(s) of Service:
SayPro Department/Team Involved:

3. Feedback Questions

Question	Response Options/Scale
1. How satisfied are you with the overall quality of SayPro services provided?	Very Satisfied / Satisfied / Neutral / Unsatisfied / Very Unsatisfied
2. How timely was the delivery of the service(s)?	Very Timely / Timely / Neutral / Delayed / Very Delayed
3. How would you rate the professionalism and responsiveness of SayPro staff?	Excellent / Good / Average / Poor / Very Poor
4. Were your needs and expectations adequately met?	Fully Met / Mostly Met / Partially Met / Not Met
5. How likely are you to recommend SayPro services to others?	Very Likely / Likely / Neutral / Unlikely / Very Unlikely
6. What aspects of SayPro services did you find most beneficial?	[Open-ended]
7. What areas do you believe SayPro could improve?	[Open-ended]
8. Additional comments or suggestions:	[Open-ended]

4. Follow-Up Permission

Would you like a SayPro representative to contact you to discuss your feedback?
- Yes / No
Preferred method of contact: Email / Phone / Other

Instructions for Use:

The form can be distributed digitally via email or hosted on the SayPro website.
Responses should be collected confidentially and analyzed regularly by the SayPro Monitoring and Evaluation Office.
Feedback results will be used to improve service quality and address any concerns raised.

SayPro Step-by-Step: How to Engage Stakeholders to Gather Implementation Data

1.SayPro Identify Key Stakeholders

Who to Engage:
- Project Owners or Managers
- Partner Organizations
- Community Leaders
- SayPro Field Teams
- Clients/Beneficiaries (if applicable)
Tool: Use the SayPro Stakeholder Summary Sheet to list contact details, roles, and relevance.

2.SayPro Define Your Data Collection Goals

What do you need to know?
- Implementation progress
- Budget and resource usage
- Participation rates
- Successes and challenges
- Lessons learned
Tip: Align questions with the SayPro Case Study Research Template or your Monthly Reporting & Reflection Template.

3.SayPro Select Your Engagement Method

Method	Use Case
Interviews	For qualitative, in-depth understanding
Surveys/Forms	For structured, scalable feedback
Focus Groups	For diverse opinions in one discussion
Reports/Emails	For formal documentation and progress

Tool: Use the SayPro Interview Consent Form if collecting direct feedback from individuals.

4.SayPro Prepare Guiding Questions or Templates

Use GPT prompts or your own forms to guide conversations. Example:

“Can you describe the main implementation milestones achieved so far?”
“What are the biggest challenges you’ve faced in rolling out this phase of the project?”
“How have the participants responded to the activities?”

5.SayPro Collect and Organize the Data

Use shared folders or your SayPro workspace (e.g., SCRR-13) to upload:
- Interview notes/transcripts
- Completed survey forms
- Audio/video recordings (if permitted)
Tool: Use a SayPro Case Study Template or M&E matrix to categorize your findings.

6.SayPro Validate and Clarify Findings

Follow up with stakeholders if data is unclear or incomplete.
Cross-check quantitative data with qualitative insights (e.g., match attendance logs with feedback comments).

7.SayPro Document and Summarize Insights

Use the SayPro Final Case Study Summary Submission Form to:

Consolidate what you’ve learned
Highlight trends or inconsistencies
Provide actionable recommendations

SayPro Example Table: Engagement Planning Matrix

Stakeholder	Role	Engagement Method	Key Info Needed	Status
Project Manager	Oversight	Interview	Timeline, outcomes, budget usage	Completed
Field Team Leader	On-ground delivery	Focus group	Daily challenges, participant feedback	Scheduled
Partner NGO	Support role	Email questionnaire	Logistics, outreach strategies	In Progress
Beneficiaries	Participants	Survey	Impact stories, satisfaction, suggestions	Not Started

SayPro Tips for Effective Engagement

Be clear about why you’re collecting data.
Respect privacy — always ask for consent.
Adapt your language and method to your audience.
Record and backup all responses (digitally or on paper).

Tag: clients

SayPro Percentage of repeat customers or clients

SayPro Feedback Forms from Clients or Partners using SayPro Services.