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SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.
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SayProCER – Request to Include Additional Stakeholders in SayPro Capacity Building Training for NPOs โ 24 to 26 June 2025
To the CEO of SayPro Neftaly Malatjie, the Chairperson Chief Operation Officer of SayPro Mr Legodi, all Royal Committee Members
Kgotso a ebe le lena
I write this letter to humbly request the inclusion of additional stakeholdersโthose who submitted their Learner Agreements to HWSETA after our group submissionโto participate in the upcoming SayPro Capacity Building Training for NPOs, taking place from 24 to 26 June 2025.
These stakeholders have shown keen interest and commitment to the programme. They have reached out to me personally, requesting to be informed and included in SayPro’s upcoming training initiative. Their enthusiasm and dedication to community development reflect the kind of engagement and unity that SayPro continues to inspire among nonprofit organisations.
The SayPro Capacity Building Training for NPOs remains one of the most impactful platforms for strengthening organisational capacity, governance, accountability, and sustainability. Including more stakeholdersโespecially those who have already taken steps to align with the HWSETA requirementsโwill only enrich the learning experience and increase the collective impact we can achieve in our communities.
As Chief Marketing Royalty of SayPro, I am honoured to be in communication with our partners and to extend the opportunity on behalf of those who missed the initial submission deadline. With your approval and support, I believe their participation will reflect positively on SayProโs inclusive and empowering approach.
I am available to provide further details should you require a list of the stakeholders or additional background.
Thank you for your continued leadership, vision, and commitment to the growth and sustainability of nonprofit organisations across our region.
My message shall end here.
Warm regards,
Puluko Nkiwane
Chief Marketing Royalty | SayPro -
SayPro include resources, timelines, KPIs, and responsible persons in each plan.
SayPro Action Plan 1: Improve Client Onboarding and Support
Goal:
Simplify and enhance the client onboarding journey and provide responsive support within 3 months.
Step Action Item Responsible Person Deadline Resources KPI 1 Review current onboarding workflow Onboarding Manager (T. Mokoena) June 10 Workflow maps, feedback surveys Time-to-onboard baseline 2 Redesign onboarding process for clarity and speed Business Analyst (R. Dlamini) June 25 Journey mapping tools, Notion Onboarding time โค 3 days 3 Launch digital welcome kit with FAQs and video guides Marketing Lead (S. Naidoo) July 5 Canva, Loom, PDF tools 80%+ usage in client survey 4 Deploy AI chatbot for 24/7 support IT Head (J. Mthembu) July 20 ChatGPT API, dev hours 80% resolution rate 5 Conduct staff training on new tools HR Trainer (B. Khumalo) July 30 LMS, session materials 100% staff completion rate
SayPro Action Plan 2: Improve Internal Communication Flow
Goal:
Ensure timely, consistent, and transparent communication across teams by Q3.
Step Action Item Responsible Person Deadline Resources KPI 1 Conduct internal communication audit HR Manager (P. Mhlongo) June 5 SurveyMonkey, audit tool 90% response rate 2 Implement centralized messaging platform (e.g. Slack or MS Teams) IT Lead (C. Nxumalo) June 20 Software licenses, training docs 90% team adoption 3 Establish weekly department check-ins Department Heads Ongoing Google Meet, calendar system 95% attendance 4 Publish internal monthly newsletter Internal Comms (A. Mahlangu) July 1 Mailchimp, templates 70% open rate 5 Evaluate communication impact via pulse surveys People Ops (N. Sibanda) August 10 Survey tools, analytics 20% increase in clarity score
SayPro Action Plan 3: Optimize Data Accuracy and Reporting
Goal:
Ensure that internal and client-facing reports are 95%+ error-free and standardized by Q4.
Step Action Item Responsible Person Deadline Resources KPI 1 Review current data entry/reporting workflows Data Analyst (L. Zulu) June 15 Process flowcharts Baseline error rate 2 Create standardized reporting templates Reporting Manager (K. Molefe) July 1 Excel, Power BI 100% template usage 3 Train staff on new reporting procedures L&D Lead (D. Nkosi) July 15 Training modules 90% pass rate 4 Implement data validation checks in reports IT Developer (M. van Wyk) August 1 Validation scripts <5% manual errors 5 Audit report accuracy monthly QA Officer (F. Ramaphosa) Ongoing QA checklist โฅ95% report accuracy