SayProApp Courses Partner Invest Corporate Charity Divisions

SayPro Email: info@saypro.online Call/WhatsApp: + 27 84 313 7407

Tag: include

SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.

Email: info@saypro.online Call/WhatsApp: Use Chat Button ๐Ÿ‘‡

  • SayProCER – Request to Include Additional Stakeholders in SayPro Capacity Building Training for NPOs โ€“ 24 to 26 June 2025

    To the CEO of SayPro Neftaly Malatjie, the Chairperson Chief Operation Officer of SayPro Mr Legodi, all Royal Committee Members

    Kgotso a ebe le lena

    I write this letter to humbly request the inclusion of additional stakeholdersโ€”those who submitted their Learner Agreements to HWSETA after our group submissionโ€”to participate in the upcoming SayPro Capacity Building Training for NPOs, taking place from 24 to 26 June 2025.

    These stakeholders have shown keen interest and commitment to the programme. They have reached out to me personally, requesting to be informed and included in SayPro’s upcoming training initiative. Their enthusiasm and dedication to community development reflect the kind of engagement and unity that SayPro continues to inspire among nonprofit organisations.

    The SayPro Capacity Building Training for NPOs remains one of the most impactful platforms for strengthening organisational capacity, governance, accountability, and sustainability. Including more stakeholdersโ€”especially those who have already taken steps to align with the HWSETA requirementsโ€”will only enrich the learning experience and increase the collective impact we can achieve in our communities.

    As Chief Marketing Royalty of SayPro, I am honoured to be in communication with our partners and to extend the opportunity on behalf of those who missed the initial submission deadline. With your approval and support, I believe their participation will reflect positively on SayProโ€™s inclusive and empowering approach.

    I am available to provide further details should you require a list of the stakeholders or additional background.

    Thank you for your continued leadership, vision, and commitment to the growth and sustainability of nonprofit organisations across our region.

    My message shall end here.

    Warm regards,
    Puluko Nkiwane
    Chief Marketing Royalty | SayPro

  • SayPro include resources, timelines, KPIs, and responsible persons in each plan.

    SayPro include resources, timelines, KPIs, and responsible persons in each plan.

    SayPro Action Plan 1: Improve Client Onboarding and Support

    Goal:

    Simplify and enhance the client onboarding journey and provide responsive support within 3 months.

    StepAction ItemResponsible PersonDeadlineResourcesKPI
    1Review current onboarding workflowOnboarding Manager (T. Mokoena)June 10Workflow maps, feedback surveysTime-to-onboard baseline
    2Redesign onboarding process for clarity and speedBusiness Analyst (R. Dlamini)June 25Journey mapping tools, NotionOnboarding time โ‰ค 3 days
    3Launch digital welcome kit with FAQs and video guidesMarketing Lead (S. Naidoo)July 5Canva, Loom, PDF tools80%+ usage in client survey
    4Deploy AI chatbot for 24/7 supportIT Head (J. Mthembu)July 20ChatGPT API, dev hours80% resolution rate
    5Conduct staff training on new toolsHR Trainer (B. Khumalo)July 30LMS, session materials100% staff completion rate

    SayPro Action Plan 2: Improve Internal Communication Flow

    Goal:

    Ensure timely, consistent, and transparent communication across teams by Q3.

    StepAction ItemResponsible PersonDeadlineResourcesKPI
    1Conduct internal communication auditHR Manager (P. Mhlongo)June 5SurveyMonkey, audit tool90% response rate
    2Implement centralized messaging platform (e.g. Slack or MS Teams)IT Lead (C. Nxumalo)June 20Software licenses, training docs90% team adoption
    3Establish weekly department check-insDepartment HeadsOngoingGoogle Meet, calendar system95% attendance
    4Publish internal monthly newsletterInternal Comms (A. Mahlangu)July 1Mailchimp, templates70% open rate
    5Evaluate communication impact via pulse surveysPeople Ops (N. Sibanda)August 10Survey tools, analytics20% increase in clarity score

    SayPro Action Plan 3: Optimize Data Accuracy and Reporting

    Goal:

    Ensure that internal and client-facing reports are 95%+ error-free and standardized by Q4.

    StepAction ItemResponsible PersonDeadlineResourcesKPI
    1Review current data entry/reporting workflowsData Analyst (L. Zulu)June 15Process flowchartsBaseline error rate
    2Create standardized reporting templatesReporting Manager (K. Molefe)July 1Excel, Power BI100% template usage
    3Train staff on new reporting proceduresL&D Lead (D. Nkosi)July 15Training modules90% pass rate
    4Implement data validation checks in reportsIT Developer (M. van Wyk)August 1Validation scripts<5% manual errors
    5Audit report accuracy monthlyQA Officer (F. Ramaphosa)OngoingQA checklistโ‰ฅ95% report accuracy